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Call center optimization: 5 methods to improve call center performance

Dialer 360

SEPTEMBER 14, 2022

Schedule Adherence. The agent’s adherence to their timetable is indicated by this metric. With advanced software, you can achieve all your scheduling goals effortlessly. Customer Satisfaction Surveys. Workshops & Training. You can assess the agent’s capacity for effective time management.

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Call Center Interactive Voice Response Schedule adherence First call resolution 26
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