Remove reg-f-how-to-keep-your-call-center-compliance-in-check
article thumbnail

Reg F: How to Keep Your Call Center Compliance in Check

TCN

Call center compliance is one of the most vital pieces to any call center, especially. The post Reg F: How to Keep Your Call Center Compliance in Check appeared first on TCN.

article thumbnail

The Great Resignation, Increased Regulations and a Simple Equation for More Efficient, Compliant Collections

Interactions

The pressure on contact centers to drive higher liquidation rates for accounts receivables while keeping costs under control continues unabated. The most successful businesses understand that solid First Call Resolution (FCR) metrics are something to strive for, but the reality is they are onerous to achieve. of the entire U.S.