Personalization Self service Strategic Value Virtual Agent 
NICE inContact
SEPTEMBER 11, 2018
NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.
Playvox
MARCH 19, 2024
From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. Artificial intelligence is integrated into our personal and work lives in some obvious and not-to-obvious ways.
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