Remove Omni-channel support Remove Quality management Remove Self service Remove Surveys
article thumbnail

2020 Contact Center Investment Priorities

DMG Consulting

DMG’s annual survey of contact center investment priorities for the year has confirmed the anecdotal data we’ve been hearing from companies. As it’s difficult to get enterprise executives and managers to participate in any kind of a survey, this year we decided to ask only 3 questions. 2020 Contact Center Investment Priorities.