Omni-channel support Personalization Study Wait times 
Hodusoft
FEBRUARY 29, 2024
As per one recent study by Datto, MSPs, on average, serve 122 clients. Remote Work Challenges As per a recent study , 30 percent of MSPs will continue working from home even four years after COVID. Overwhelmed staff may struggle to provide personalized attention, resulting in frustrated customers. Here are seven of those: 1.
REVE Chat Blog
APRIL 22, 2020
Huffpost study says, “ 91% of customers who are unhappy with a brand will leave without complaining.” . So, you should think of omni channel strategy. You need to assure your customers consistent and real time support across all channels. Send a personalized thank you email. Provide coupons.
REVE Chat Blog
APRIL 8, 2020
It means constantly listening to customers, and then continuously enhancing, and personalizing the customer experience to increase customer satisfaction. Knowing your customer’s preferences, interests helps you to connect through personalized conversations that strengthen your relationship. Deliver omnichannel support.
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