Multichannel Personalization Wait times Wireless 
Noble Systems
APRIL 3, 2020
Predictive dialers use statistical algorithms to balance the fine line between too-long wait times between calls and making calls when no one is available to answer. This may vary depending on whether your targets are based on a desired Wait Time Between Calls, desired Hold Times, or desired Abandonment Rate.
Pointillist
OCTOBER 22, 2018
By 2022, your personal device will know more about your emotional state than your own family.” — Gartner. Let’s say a machine learning program can detect that you are stressed out and plug in a call-center rep faster, reducing your wait time. Utilize multichannel customer data from all possible sources. Emotion AI. “By
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