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What is a multichannel contact center?

Global Response

As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. When outsourcing a contact center, look for a customer-centered contact center who offers multi-channel or omnichannel contact center solutions.

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Customer Support Services for E-gaming and E-sports Industry

OctopusTech

Thus, most of the gaming platforms are hiring Customer Service Outsourcing services for customer support to retain more paying customers. Five Principles of Successful Customer Support. Various companies are providing Customer Support Services to popular e-gaming companies having an active player base of about 100 million.