Metrics Multichannel Wait times Wireless 
Noble Systems
APRIL 3, 2020
Predictive dialers use statistical algorithms to balance the fine line between too-long wait times between calls and making calls when no one is available to answer. They can also dial multiple numbers simultaneously, rather than just one at a time. But wireless dialing compliance is a topic for another discussion.).
Pointillist
OCTOBER 22, 2018
An even smaller number, 21%, were confident that they shared these metrics in an actionable way. Make your CX metrics actionable. Next, I’ll describe four ways you can use AI to improve your understanding of your customer experience data and five ways to make your CX metrics actionable. Make Your CX Metrics Actionable.
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