Metrics Multichannel Revenue potential Upselling 
JivoChat
APRIL 13, 2021
Increases revenue potential. Upsell or cross-sell customers on your offers. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. You also need to use multichannel bots to engage your audience across channels. Lower cart abandonment rates.
Comm100
FEBRUARY 5, 2018
Multichannel and Omnichannel Software. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. By analyzing customer interaction metrics, CRM software solutions can identify leads, focus customer retention efforts, analyze the performance of marketing campaigns, and grow sales.
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