7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift
Hodusoft
FEBRUARY 29, 2024
High Call Volume In call centers, call volume is a metric used to measure the number of inbound calls in a specific period. Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time. Some of these challenges include: 1. Especially during peak times.
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