Hodusoft
FEBRUARY 29, 2024
Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Customer Expectations Meeting and exceeding customer expectations is challenging, particularly in an environment where technology and customer needs are constantly evolving.
ShepHyken
JULY 8, 2022
Omni-channel support is critical moving forward. Multichannel support may not be sufficient today. Connecting through these channels is important for a smoother user experience. Omnichannel support is provided here. . Data will empower support agents to make a better and faster decision.
Kayako
JANUARY 5, 2017
According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Most consumers expect ready access to support or help.
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