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2018: The Year In Review

Monet Software

DECEMBER 21, 2018

Now agents don’t have to leave Salesforce to access essential WFM information such as schedules, adherence status, performance status, personal time off requests, and real-time alerts. In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. Another award so soon?

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Schedule adherence contact center solutions Contact Center CRM 48
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Playvox Launches New Workforce Engagement Solutions for Salesforce Contact Center

CSM Magazine

JANUARY 9, 2023

The collaboration enables Salesforce Service Cloud customers to more efficiently manage forecasting, scheduling, adherence, capacity planning and long-term scheduling within Salesforce Contact Center along with the ability to easily make changes in real-time, based on Playvox’s AI insights.

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Contact Center Schedule adherence Gamification CRM 59
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