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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Virtual contact center software. Virtual call center software allows geographically dispersed call center agents to manage customer interactions remotely. Call center script. Customer Journey Map (CJM).

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Top 10 Aircall Alternatives & Competitors in 2023

JustCall

This article explores ten such Aircall alternatives leading the telephony and virtual call center space in 2023. Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1. 5 Capterra– 4.0/5