Journey mapping Quality management Surveys Technical Support 
Global Response
MARCH 18, 2022
While CSAT and NPS are based on qualitative data, such as short feedback surveys, you can also use quantitative data to measure customer experience. Quality Assurance measures the quality of an agent’s assistance and etiquette during a call. The customer journey map for each business will be unique.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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