jenny-jeremy-2017-icmi-thought-leaders 
Customer Service Life
JANUARY 7, 2018
Each year ICMI accepts nominations for and then publishes their list of Top 50 Thought Leaders from the contact center industry. It has been a pleasure to be associated with ICMI through their conferences, webinars, book club, blog, and of course, the regular #ICMIChat Twitter chat every Tuesday at 10am Pacific time.
Vistio
JANUARY 13, 2022
After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. I thought you’d never ask. It did definitely start as a passion project back in 2017. I don’t know Hailey.
Vistio
JANUARY 13, 2022
After authoring The CX Primer, he was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. I thought you’d never ask. It did definitely start as a passion project back in 2017. I don’t know Hailey.
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