Interactive Voice Response Magazine Multichannel Wait times 
VocalCom
JULY 9, 2018
These habits also extend to their interactions with businesses. Chatbots Magazine states that 67% of people expect to use messaging apps when engaging with a brand. IVR menus should route customers seamlessly to qualified agents. When placing customers on hold, keep the waiting time to a minimum.
Callminer
FEBRUARY 21, 2018
He has held senior positions as editor and columnist of a bilingual edition of TIME magazine, authored a dozen books and served as a Chinese-to-English translator for clients including the Taipei Times, The China Post, Acer Inc. Despite what you might assume, most contact centre QA tools are not multichannel…”.
Expert insights. Personalized for you.
48 
Let's personalize your content