Interactive Voice Response Journey mapping outsourcing Virtual Agent 
DMG Consulting
APRIL 16, 2019
We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. This will reduce dependence on outsourcers, particularly low-end offshore providers.
OctopusTech
AUGUST 10, 2022
Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. Call center outsourcing companies are opting for upgraded technologies that come under the latest call center technology trends. Customer journey mapping.
Expert insights. Personalized for you.
48 
Let's personalize your content