innovations-eliminate-annoying-hold-music 
Customer Service Life
FEBRUARY 5, 2018
Faced with the prospect of long wait times and annoying hold music, many customers (including me) avoid the phone at all costs and only call support as a last resort. If you have a phone system that doesn’t include callback or want expanded functionality, take a look at both Fonolo and Virtual Hold Technology.
Integrity Solutions
SEPTEMBER 28, 2023
In an age of AI and technological innovation, great service still boils down to the human factor. They don’t want ten minutes of on-hold music only to hear canned, scripted responses that ignore their real issues and needs. This may be an annoying tactic, but it’s not necessarily evil or bad. Really heard.
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