Looking at Future Trends and Technology in CX : A Deep Dive Interview with CX Trend Expert, Stephen Loynd
Vistio
JULY 11, 2022
And we just talked about virtual assistance, but other things like predictive routing and process automation, voice biometrics, RPA that’s assisted, and unassisted, automated forecasting Q and A. And then you can also have AI that works alongside the agent with things like RPA and then even in the back office. That’s right.
52 
Let's personalize your content