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How Customer Success Technology Tackles the Top 7 CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies. Scaling the team.

article thumbnail

How Customer Success Technology Tackles the Top CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies. Scaling the team.