Should You Outsource Your Contact Center?
Real Blue Sky
MARCH 6, 2023
You may also enjoy reduced real estate and facilities costs. Complies with your required industry standards. If you handle payment cards, it is likely you want the OSP to be PCI DSS Level 1 compliant, as attested by a qualified security assessor (QSA). Also, know that brokers and VMOs are not the same thing.
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