article thumbnail

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. If you want to go beyond the Average Talk Time sales success, explore our on-demand webinar: “ Boosting Outbound Sales Performance.”

Metrics 52