Remove industry standards Remove Interactive Voice Response Remove Multi-channel support Remove Service level
article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Supports the kind of functionality you need for your customers.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Supports the kind of functionality you need for your customers.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Supports the kind of functionality you need for your customers.