Inbound sales Outbound sales Technical Support Trends 
OctopusTech
SEPTEMBER 9, 2023
They gather and analyze the data on the basis of customer trends, tastes and preferences, and their pattern of queries. These reports help in strategic planning, product development, and decision-making so that their clients always go with the competition by adapting to the changing marketing trends.
Callminer
OCTOBER 22, 2019
“Most call center service providers categorize their offerings into outbound and inbound calling services. Outbound is ideal for businesses that need assistance reaching customers. Inbound services provide customer assistance and technical support for programs and software. Keep an eye on the AI trend.
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