OctopusTech

JULY 31, 2023

If you haven’t received a response from your clients about your services for a long time, then you should immediately take necessary actions like using live chat outsourcing to find out the reason by checking the quality of your products and services. That is both inefficient and time-consuming.

outsourcing 62

outsourcing Metrics Customer Service Chatbots 62

CSM Magazine

MAY 17, 2022

Consumers have become more demanding in recent years, expecting businesses to respond to their concerns quickly or lose them as customers. A single study showed that the thing people want out of customer support is quicker response time, and it isn’t surprising. Importance of response time.

Surveys 52

Surveys Sales Feedback Customer Service 52

NobelBiz

SEPTEMBER 21, 2021

Personalized customer experience, while simple to describe, poses a far more difficult issue when it comes to applying it to the customer’s everyday connection with the business. Why should businesses prioritize this goal? Make an excellent first impression The agent should have a lively and polite tone!

Contact Center 52

Contact Center Personalization Customer Experience CRM 52

aircall

MARCH 1, 2021

Why are customer service skills important? Before asking yourself that, you should perhaps ask: what plays the most significant role in your customer’s experience? Plus, 71% of consumers would decrease their support for a brand if they don’t have a human customer service representative available to speak to at all. .

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . Important Features Of Customer Service Software.

Customer Service 62

Customer Service CRM Self service Analytics 62