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Inside Customer Success: HubSpot

Amity

This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. Those groups have evolved over the last 6 years, and we've continued to refine our playbooks - and the profile of the CSMs we hire - to better align with those segments.

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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

I joined as a system analyst and currently I'm working as a security professional as well as the developer of PeopleMetrics. I first started as an intern and then as an analyst on our projects, then as a project manager on our projects and now I'm on the business development team - so I'm here to talk about everything we do.