How to Ensure Business Continuity for Call Centers During COVID-19
Noble Systems
APRIL 21, 2020
VoIP via home broadband along with a VPN connection to the corporate network will provide secure access to enterprise applications such as CRM, workforce engagement, analytics, and gamification systems. Set up a secure work-at-home environment so agents can work remotely. Policies and procedures can change quickly and often during a crisis.
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