Mapping the Full Customer Journey – 3 Reasons Why Voice Matters
CSM Magazine
JULY 7, 2021
Kris McKenzie at Calabrio suggests the secret to success lies in blending voice, and its unfiltered insights, with your CRM to build better customer journeys. . In Calabrio’s recent blog “Harnessing CCaaS and CRM solutions: what’s the missing link?” Voice is the common denominator.
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