InGenius

APRIL 1, 2020

In this blog, we are going to explore what these different contact center groups are, and help you identify which category you fall in to. Inbound houses still run on relatively new tech, like voice over internet protocol (VoIP) and will utilize interactive voice response (IVR) to deliver efficient, speedy customer service.

Contact Center 62

Contact Center Multichannel Interactive Voice Response Inbound sales 62

JustCall

AUGUST 8, 2022

5 Get VoIP 4.5/5 You can use it to create distinct user groups, assign phone numbers, and set up collaborative channels amongst teams. So, Google Voice can be a way to test the waters or your jumping-off point into the world of VoIP. MMS Available at <cost> per MMS sent or received in the US. Not Available. 5 GetApp 4.2/5

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

JustCall

APRIL 5, 2023

Number Porting Available Available Ring Groups Unlimited A Maximum of 3 groups for Standard, 25 for Pro, and unlimited for Enterprise Dial by Extensions 3-digit Extensions Available Available only for Enterprise plan Toll-Free Number Available Available at $15 per month for annual plans or $17 per month for monthly plans, plus $0.2

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

JustCall

APRIL 5, 2023

Can integrate with nearly 60 CRMs, video conferencing tools, contact centers, chat platforms, like: Microsoft Teams, Salesforce, Google Workspace, 1 CRM, Copper, Freshdesk, HubSpot, Microsoft Dynamics 365, NetSuite, Pipedrive, ServiceNow, Zendesk, Zoho, Microsoft Azure, Okta Fleep, Flowdock, Gitter Group, Mei Meet, IRC Mattermost, and more.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52