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Super-Agents Are Real (Blog #3)

Enghouse Interactive

OCTOBER 19, 2020

With key-word analysis and indexing used to trigger KB document searches, along with presentation to agents and dissemination to the customer (in the format they prefer) helping to ensure more comprehensive support is provided while improving first call resolution (FCR) and driving support time reductions.

First call resolution

First call resolution Feedback Enterprise Contact Center

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

He has held senior positions as editor and columnist of a bilingual edition of TIME magazine, authored a dozen books and served as a Chinese-to-English translator for clients including the Taipei Times, The China Post, Acer Inc. Others may baulk at the inordinate amount of time or effort to manage the process as well.

call center software

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Customer Contact Central

Super-Agents Are Real (Blog #3)

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

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