How to Use the CSAT Metric in Your CX Program
GetFeedback
AUGUST 14, 2019
Invite them into the feedback loop by sharing the complaints and comments they hear from customers. For more on collecting and taking action on customer feedback, check out our free Voice of the Customer (VoC) guide. Flip the script on your results and use that as a motivator. How to measure your Customer Satisfaction Score .
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