Remove Feedback Remove Government Remove Omni-channel support Remove Self service
article thumbnail

Customer Service in the Digital Age

CSM Magazine

For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers. 3 For example, a critical role of the Chief Executive Officer is to manage and shape relationships to ensure that products and services remain viable. Omni-channels. Six out often U.S.