Exercises, Scripts and Strategic Value - Customer Contact Central

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Strategic Value

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Switch your agents tasks on occasion, encourage collaboration, and create team-building exercises. Bring top-performing agents to training.

Call Center

Call Center Customer Support Customer centricity Contact Center

Essential Aspects of Sales Training

Integrity Solutions

MAY 24, 2023

Here’s a quick coaching exercise your managers can conduct the next time they meet with a sales rep: Ask about a professional or personal goal the rep wants to achieve. Managers can be equipped to coach achievement drive in their people, and this leads to those people having more productive conversations with themselves.

Sales

Sales Coaching Accountability Personalization

Optimizing Call Center Customer Support for Increased Revenue

Essential Aspects of Sales Training

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