Exercises First call resolution Outbound sales Scripts 
Pointillist
JULY 25, 2018
Has a journey mapping exercise ever been conducted? Operational Metrics: First Call Resolution (FCR). Call Support Center. Outbound Sales Call. Do they track customer journeys? If recent, these journey maps can provide starting points to start discovering important customer journeys.
Pointillist
JULY 25, 2018
Has a journey mapping exercise ever been conducted? During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. Do they track customer journeys? This process typically takes 1-2 days.
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