JustCall

MAY 28, 2020

Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. Read below to know how a virtual call center keeps your business operations going during the COVID crisis.

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virtual call center Call Center Interactive Voice Response CRM 52

Cisco - Contact Center

AUGUST 18, 2020

Workforce Management enables supervisors and managers to develop schedules for multiple sites, manage critical data and key performance indicators (KPIs), and manage real-time adherence of agents to their schedules. Webex Contact Center Analyzer enhanced search. Simplified Deployment and Management with Webex Control Hub.

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Contact Center contact center solutions Analytics Entertainment 124

CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. Today’s clients are no longer willing to put up with long wait times or a company that only offers one channel to get in touch through. Performance Monitoring Metrics to Measure.

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Call Center Metrics call center software virtual call center 52

Fonolo

NOVEMBER 17, 2020

Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. Improving Average Handle Time (AHT).

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Contact Center Gamification Call Center Average Handle Time 176