The Six Sigma Security Connection
Customer Interactions
SEPTEMBER 27, 2013
'I recently came across a book titled Why How We Do Anything Means Everything in Business. In this book, author Dov Seidman quotes legendary General Electric CEO Jack Welch: “There’s no secret to the what; the secret is in how. They (GE competitors) can know our model, but they cannot do it. They can’t copy our hows.” The book argues that organizations are very proficient at measuring “how much” but they struggle in measuring the “how” (in other wo
Let's personalize your content