Sun.Feb 18, 2024

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Top 5 Customer Service & CX Articles for Week of February 19, 2024


Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Customer Service versus Customer Experience: Master both! by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other.

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Leading the Digital Transformation in BPO: Expivia’s Strategy for AI-Driven Customer Support


Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift. This transformation is driven by the growing demand for exceptional customer service and the need for businesses to stay competitive in a digital-first world.