Sat.Dec 31, 2022

article thumbnail

5 rules guaranteed to make you an effective leader

Beyond Philosophy

A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. Bad leadership leads to bad Customer Experience. To have a great Customer Experience, you have to have great leadership. It reminds me of rabbits.

article thumbnail

Customer Service Trends and Call Center Trends for 2023

Voiptime

We have already written an article about customer service trends in 2022, but this year is ending. This means that we have to look further to understand what awaits us in the next year and what we should do to keep up with the times and provide excellent customer service and customer experience. Customer service trends are also about trends in customer experience because both these tendencies depend on each other.