Learn how the time Customers wait reveals how internally focused you are
Beyond Philosophy
AUGUST 19, 2023
Waiting around for a customer experience is rarely a good thing. When customers are waiting for you, that’s usually a sign that not waiting would have been difficult or inconvenient (read: expensive) for your company. However, not valuing customers’ time is probably the most expensive mistake you can make. Then, of course, there are the times when the waiting is part of the experience.
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