Sun.Nov 24, 2019

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Call Center Metrics: Examples, Tips & Best Practices

Callminer

These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights.

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Defining Artificial Intelligence: Say “Hello!”

NICE inContact

Are you ever confused by the term AI? In this blog post, we’ll clear up some common misconceptions, outline what it really is, and explore the different branches of AI being leveraged in modern contact center software today. The term AI is more than just a buzzword! Let’s dive a little deeper!