3 Things to Know Before You Talk to Challenging Customers
CSM Magazine
SEPTEMBER 28, 2019
Myra Golden shares some tips on how to handle difficult conversations with clients. You already know it’s best to not say words like “unfortunately,” or a hard “no,” and you probably even know that you need to let angry customers vent for at least a few seconds, but there are some other things you should know before trying to get customers to accept your word as final, especially when you have to give customers bad news.
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