NobelBiz

MAY 16, 2023

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, the hosted contact center model came as a solution to a more and more complex reality. Well, let’s say the internet happened, and since then, the agent work volume is only going up.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

NobelBiz

MAY 16, 2023

Just think about the emergence of new communication channels, mobile devices, social media, VoIP, rich data, and so on… In short, the hosted contact center model came as a solution to a more and more complex reality. Well, let’s say the internet happened, and since then, the agent work volume is only going up.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

CrazyCall

AUGUST 8, 2019

Average Waiting Time. Average handling time. That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Average Waiting Time. How to calculate Average Waiting Time in the queue? Occupancy Rate.

Call Center 52

Call Center Metrics Abandon rate Management 52