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12 Actionable Strategies to Improve Customer Satisfaction in 2020

REVE Chat Blog

Here are four solid reasons why increasing customer satisfaction is beneficial for your brand. Reduce customer churn – When you resolve the customer queries proactively with the help of self service options or by real time engagement tools, customers are more satisfied and there is a reduction in the churn rate.

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10 Prolific Ways Technology Will Play a Vital Role in Affecting the Future of Customer Service

SmartKarrot

It is no surprise that the usage of chatbots in customer service is taking a notch up. It is no surprise here that artificial intelligence will be on the rule and powering a newer generation of self-service tools that will give your customers a different self-service experience.