Customer Service Sales Social media contact Wait times 
Hodusoft
AUGUST 9, 2021
EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Branding has long been used by businesses to drive emotional connection and brand recall in customers. Many e-Commerce players using Social Media Contact Center Software for better CX. Gain a competitive edge.
Serenova
OCTOBER 22, 2019
To ensure customer experience doesn’t suffer, track contact center key performance indicators (KPIs) that provide a complete picture that maps back to your business goals. However, if calls are shorter because they’re getting transferred, first contact resolution drops and customers’ frustrations start to rise.
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