Remove Sales Remove Social media contact Remove Wait times
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Five Reasons Why E-commerce Players Need Social Media Contact Center Software

Hodusoft

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. HoduSoft’s contact center software provides intelligent routing of calls to the right person based on context and topic.

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7 Steps to Reinforce Your Contact Center’s Systems and Processes for the Holidays

Serenova

To ensure customer experience doesn’t suffer, track contact center key performance indicators (KPIs) that provide a complete picture that maps back to your business goals. However, if calls are shorter because they’re getting transferred, first contact resolution drops and customers’ frustrations start to rise.