3CLogic

JANUARY 24, 2024

Is your organization looking to better understand customer sentiment and responses, hoping to gain better knowledge of customer intent while also improving agent performance? AI in customer service does have its limitations. Potential AI Limitations and Pitfalls Let's address the elephant in the room.

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VocalCom

JULY 2, 2020

On the other hand, technology does more than answering the basic needs of customers. In a study by Harvard , 72% of respondents said frontline customer service teams experienced a higher productivity when directly empowered with data-driven analysis and decision-making. The rise of the ‘Super-Agent’.

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NobelBiz

FEBRUARY 21, 2023

The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customer emotions and understand ambiguous statements. This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.

Call Center 52

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NobelBiz

FEBRUARY 15, 2023

The increased use of AI Robotic process automation (RPA) In 2023, call centers will use AI algorithms to analyze customer emotions and understand ambiguous statements. This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52