Customer emotions Customer retention Gamification Journey mapping 
Lumoa
FEBRUARY 9, 2023
It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. This helps businesses reduce customer service costs, improve customer satisfaction and increase customer loyalty.
Balto
SEPTEMBER 12, 2023
These detailed insights enable you to create personalized experiences for your customers, which make it easier to foster long-lasting relationships with them. By showing each customer that you “remember” that last issue they had with your services, you’ll earn their trust and boost customer retention.
Expert insights. Personalized for you.
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