aircall

NOVEMBER 23, 2016

VoIP technology has made the phone a more advanced tool than ever. Here’s how to use the phone in a way that is instrumental to growing and solidifying your business, improving your product, and satisfying your customers. Your customers won’t tell the difference. That’s just not the case. The phone channel has evolved.

voip 78

voip Interactive Voice Response Sales First call resolution 78

aircall

NOVEMBER 23, 2016

VoIP technology has made the phone a more advanced tool than ever. Here’s how to use the phone in a way that is instrumental to growing and solidifying your business, improving your product, and satisfying your customers. Your customers won’t tell the difference. That’s just not the case. The phone channel has evolved.

voip 48

voip Interactive Voice Response Sales First call resolution 48

aircall

MAY 11, 2017

Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier. VoIP software has many advantages: lowered upfront and ongoing costs, a lighter carbon footprint, an international presence, and enhanced potential for efficiency and collaboration. #1:

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

MAY 11, 2017

Computer telephony integration benefits not only your customers and your agents, but will also make a call center manager’s job easier. VoIP software has many advantages: lowered upfront and ongoing costs, a lighter carbon footprint, an international presence, and enhanced potential for efficiency and collaboration. #1:

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

JivoChat

JULY 6, 2022

These software tools act as virtual assistants as they keep track of every interaction you have with customers. Another technology you can invest in is VoIP for call center teams. This system enables you to interact with customers wherever they are, use call forwarding and call recording to improve your service and manage open issues.

Customer Support 75

Customer Support Average Handle Time Feedback voip 75

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. You will empower your team to truly work as a cohesive unit, and this will make a favorable impression on your customers. Let’s look at the example of a VOIP business phone system.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. You will empower your team to truly work as a cohesive unit, and this will make a favorable impression on your customers. Let’s look at the example of a VOIP business phone system.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54