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On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

This is very handy for call centers with fluctuating seasonal activity. Having a (partly or wholly) virtual call center can have many advantages for your business, including decreased costs, lower agent turnover, and improved customer satisfaction. It also allows agents to work remotely. Reliability.

article thumbnail

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

This is very handy for call centers with fluctuating seasonal activity. Having a (partly or wholly) virtual call center can have many advantages for your business, including decreased costs, lower agent turnover, and improved customer satisfaction. It also allows agents to work remotely. Reliability.

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Top 5 Customer Service Trends to Look out for in 2017

aircall

Live chat, email, VoIP business phone , there are specialists for every channel. Communication tools are evolving to meet customer expectations, and provide an intuitive and effective tool for support and sales teams alike. Connected customers enjoy self-service because they feel self-reliant and empowered.