Customer effort Exercises Outbound sales Scripts 
Pointillist
JULY 25, 2018
Do they track customer journeys? Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? Pick a mix of financial, customer and operational metrics. Customer Effort Score(CES).
Pointillist
JULY 25, 2018
Do they track customer journeys? Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? Pick a mix of financial, customer and operational metrics. This process typically takes 1-2 days.
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